If some problems, what should i do?

Numerous feedback from our clients has proven that our laser machines (such as mini portable laser engraver, fiber laser marking machine, etc) are stable in performance with a rare breakdown, please be assured the purchase.

Besides, We FRD laser provides two years warranty for our top-quality machines. During the warranty time, in case of any problem, we will provide the parts free of charge (except for artificial damage or consumable parts). After the warranty, we still provide a whole life service. So, any doubts, just let us know, Hispeed Laser will give you the professional solutions.

Hispeed laser will handle as follows once breakdown occurs:

1. Hispeed guarantee that we will respond within 3 hours during working time. (12 hours beyond working time)

2. We will assist and guide you to analyze the breakdown in order to locate the cause.

3. If the breakdown is caused by improper operation of software and other soft faults, we will help you solve the problem online.

4. If the breakdown is caused by original faulty parts, we will replace the parts for a free charge(within the warranty period).

5. We will offer plenty of online supports, just like detailed technical and installation instructions by telephone, video chat, or online remote control by any desk or Teamviewer.